Refund policy

Last updated: 20 September 2026. These terms apply to orders placed after publication of this policy.

₹500 token per stove

Where the token-payment option is offered, the advance is ₹500 for each stove ordered: ₹500 for one, ₹1,000 for two and ₹1,500 for three. This also applies to orders containing both Small and Big stoves. The token forms part of the product price and is not an additional fee.

For one Small Stove priced at ₹3,990, the remaining amount is ₹3,490 on delivery. For one Big Stove priced at ₹4,990, the remaining amount is ₹4,490. Quantities increase both the token and remaining balance proportionately. Full-prepaid discounts do not apply to token orders.

Customer cancellation of a token order

After a token order is confirmed, the ₹500 token for each stove cancelled by the customer is non-refundable as a cancellation charge, to the extent permitted by applicable law. This includes a change of mind or refusal of delivery for personal reasons. For a partial cancellation, only the token relating to the cancelled stoves is affected. We do not add a second cancellation, packaging or courier charge under this clause.

This charge does not apply when cancellation or return is due to a wrong, damaged, defective or materially misdescribed product, our failure to fulfil the order, or another circumstance in which a refund is required by law. A failed payment, duplicate payment or payment taken without a confirmed order is not treated as a customer cancellation.

If DAKSHOR cancels

If DAKSHOR unilaterally cancels a confirmed token order, we refund all amounts received for the cancelled stoves and pay the customer an additional ₹500 per cancelled stove as the equivalent cancellation charge borne by us. This does not limit any other remedy required by law.

Full-prepaid orders

You may request cancellation of a full-prepaid order before dispatch for a refund of the amount actually paid. Change-of-mind cancellation or return is not accepted after dispatch. If DAKSHOR cancels a full-prepaid order, we refund the amount actually paid. Your rights concerning defective, wrong, damaged, misdescribed or undelivered goods remain unaffected.

Damaged, wrong or defective goods

We accept return requests for transit damage, breakage, a major product defect, or an incorrect or materially misdescribed product. Please contact us as soon as you notice the issue, preferably within 7 days of delivery for visible damage or an incorrect item. This reporting request does not remove rights relating to hidden defects, the warranty or applicable consumer law.

Share your order number or purchasing phone number and a description of the problem. Photos or a short video are helpful where available; an unboxing video is not compulsory. We will assess the issue and arrange the appropriate return, replacement or refund. You will not be required to accept a replacement instead of a refund where a refund is legally due.

Return arrangements and charges

Contact us before sending a stove back so we can provide collection or return instructions. For an accepted return caused by damage, a defect, a wrong item or our error, DAKSHOR covers the reasonable return shipping cost. No token forfeiture or restocking charge applies. Retain the packaging and included accessories where available so the product can travel safely; missing packaging does not remove statutory rights.

No change-of-mind returns

We do not accept change-of-mind returns for a correctly supplied stove that has been delivered and is working properly.

6-month parts warranty

The warranty covers the speed controller, fan, motor and power connection/socket for 6 months. The stainless-steel body is not covered by this parts warranty. For a covered part failure, we send the replacement part by courier without requiring the whole stove to be returned. A local mechanic can fit the replacement. Parts support does not replace any return or refund remedy required by law.

Refund process

Approved refunds are initiated within 7 business days of approval, to the original payment method where available. If a return is needed, we assess it after receiving the product and notify you of the outcome. Any assessment will be completed within a reasonable time without delaying rights required by law. For a payment originally collected on delivery, we arrange a suitable bank or UPI refund with you. The payment provider or bank may take additional time to credit the amount. Refunds are based on the amount actually paid, including any refundable token, after applicable discounts.

How to request cancellation, return or support

Email dakshorindia@gmail.com, call +91 98986 62118, or contact us on WhatsApp. Include your order details and the stoves or quantities concerned.

DAKSHOR, a brand of Yashree Enterprises
Ground Floor, A/15/11, Udhna Udhyog Nagar, Udhna, Road No 9, Surat, Gujarat, PIN 394210, India.

Nothing in this policy excludes or restricts mandatory rights under applicable Indian consumer law, including applicable remedies for non-delivery or delivery outside the agreed schedule.